Knowledge Base
Visual-Eyes Knowledge Base
Help resources for Visual-Eyes end UsersSales and Training Resources
Used for the Chat Bot system
Recent Articles
Book an Appointment with a Visual-Eyes Support Agent
This article provides step-by-step instructions on how to book a scheduled phone call with a Visual-Eyes support agent to discuss and resolve technical issues at a time that suits your schedule. Prerequisites Active Visual-Eyes account Description of ...How to Access Visual-Eyes Online Training Resources
Visual Academy provides all Visual-Eyes users with unlimited access to structured online training resources at no additional cost. All staff members can use this dedicated platform to enhance onboarding, master workflows, and stay informed as ...Configure Auto-Reply Messages in Visual Connect
Set up automatic text message responses for patients who contact your clinic through Visual Connect during and outside business hours. Prerequisites Admin account access in Visual Care Admin Portal Visual Connect enabled for your clinic Clinic hours ...How to Edit or Add staff's Timesheet
Log into Visual-Eyes and click on Timesheet along the top and then click on Timesheet Manager In the Staff drop down you will want to uncheck the Select All and then check mark your user. In the Date field select the date you wish to edit, depending ...Updating Manitoba Health Billing Items
Open VE Admin: Select the Manager tab in Admin, the select the Billing Item section: Select the MHSC option in the Bill To dropdown, then select the item you wish to edit: Select the Edit button, then adjust the price by the appropriate amount for ...
Popular Articles
Updating your Otto Catalog Pricing in Visual-Eyes to Match your Prices in Otto
We've made it easier to keep your Otto Catalog Prices up to date and consistent between Visual-Eyes and your Otto Store. Go into Catalog then click on Supplier under the Contact Lens column In the Supplier screen, select the Supplier in the left side ...Understanding Replication in Visual-Eyes
Replication allows multiple clinic locations to share patient data, settings, and inventory in real-time over an internet connection, creating a seamless experience across your practice. What is Replication? Replication is a program that applies ...Pre-Test Equipment Compatible with Visual-Eyes
Visual-Eyes supports direct integration with over 150 pre-test equipment models from major manufacturers including Canon, Huvitz, Nidek, Topcon, Reichert, and others. This reference list helps you verify whether your autorefractor, lensometer, ...Patient Not Found Error
To fix the Patient not found error, may also be used for not able to edit a patient's file or family information is missing. Step one: Load up VE Admin and log in. Step Two: On the Main Tab click the RECALC Button Step Three: Uncheck all of the ...Fixing the Locked By User Error
If you are receiving an error informing you that a part of Visual-Eyes is currently Locked by a particular User, , and even after the user exited out of Visual-Eyes the error is still appearing. To fix this error, you will need to log into VE Admin ...