Configure Auto-Reply Messages in Visual Connect

Configure Auto-Reply Messages in Visual Connect

Set up automatic text message responses for patients who contact your clinic through Visual Connect during and outside business hours.

Prerequisites

  • Admin account access in Visual Care Admin Portal
  • Visual Connect enabled for your clinic
  • Clinic hours configured in Visual Care Admin Portal under Settings - Clinic Hours/Closures

Configure Auto-Reply Settings

  1. Log in to your Visual Care Admin Portal
  2. Navigate to the Visual Connect tab
  3. Click Options
  4. Locate the Text Conversation Settings section
  5. Choose which auto-reply to enable:
    • Click the toggle button next to During Business Hours to enable automatic replies during your operating hours
    • Click the toggle button next to Outside Business Hours to enable automatic replies when your clinic is closed
    • Enable both if you want auto-replies at all times
  6. Enter your auto-reply message in the text box below each enabled option (maximum 200 characters)
  7. Scroll to the bottom of the page
  8. Click Save Settings

Available Variables

Include these variables in your message to automatically insert clinic information:

  • %CLINICNAME% - Displays your clinic name
  • %CLINICPHONE% - Displays your clinic phone number
  • %CLINICEMAIL% - Displays your clinic email address

Example message:
"Thank you for contacting %CLINICNAME%. We will respond during business hours. Call %CLINICPHONE% for urgent matters."

Important Information

  • Auto-replies apply to SMS text messages only
  • Patients receive the auto-reply immediately after sending their message
  • Business hours are determined by your settings in Clinic Hours/Closures
  • The same message applies to all days within each time period (you cannot set different messages for specific days of the week)

Next Steps

Test your auto-reply by sending a text message to your Visual Connect number during the applicable time period to verify the message displays correctly.

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