Book an Appointment with a Visual-Eyes Support Agent

Book an Appointment with a Visual-Eyes Support Agent

This article provides step-by-step instructions on how to book a scheduled phone call with a Visual-Eyes support agent to discuss and resolve technical issues at a time that suits your schedule.

Prerequisites

  • Active Visual-Eyes account
  • Description of your technical issue

How to Book Your Appointment

  1. Navigate to the Visual-Eyes Support Booking Portal.
  2. Browse the list of available appointment time slots, ranging from same-day up to over a year in advance.
  3. Select your preferred appointment time.
  4. Complete the booking form with your contact information, including the phone number you wish to be contacted at, and provide a brief description of your technical issue.
  5. Confirm your appointment booking.

What Happens Next

A Visual-Eyes support agent will call the phone number you provided at your scheduled appointment time. Please ensure you are at your workstation and ready to demonstrate or discuss your issue to help expedite the resolution process.

Common Issues

Issue: Did not receive a confirmation email. Fix: Check your spam or junk email folder for a confirmation message from support@visual-eyes.ca. If you do not receive a confirmation within 15 minutes, contact Visual-Eyes Support.

Issue: Need to cancel or reschedule your appointment. Fix: Contact Visual-Eyes Support at 403-314-1322 or email support@visual-eyes.ca with your appointment details.

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