patient not found

How to Fix Patient Not Found Error Using RECALC Merge

If you encounter a "Patient not found" error, cannot edit a patient's file, or notice missing family information, use the RECALC process with the Merge option to refresh the patient database and restore access.

Prerequisites

  • Access to VE Admin (bottom right of the main Visual-Eyes screen).
  • If you do not have access to VE Admin, consult a manager before proceeding.

Resolution Steps

      1. Open VE Admin and log in.
      2. On the Main tab, click the RECALC button.
      3. Uncheck all options except Merge, then click the RECALC button. Wait for the process to complete, then click Exit.






      4. Click Publish All. If Publish All is not available, click Publish List and then Publish ListPub. If you see these options instead of Publish All, your clinic is on an older version. Email             support@visual-eyes.ca to schedule an update.
      5. Return to Visual-Eyes. Click the Reload Data tab at the top of the screen. The patient file should now load correctly.

Tip: If the issue persists after completing these steps, contact Visual-Eyes support for further assistance.


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