patient not found

Patient Not Found Error

To fix the Patient not found error, may also be used for not able to edit a patient's file or family information is missing.
Step one:
Load up VE Admin and log in.
Step Two:
On the Main Tab click the RECALC Button

Step Three:
Uncheck all of the options except for Merge then click the RECALC button. Once it is done, click Exit

Step Four:
Click Publish All, if not available click Publish List and Publish ListPub(this would mean your clinic is on an old version, please email support@visual-eyes.ca to schedule an update)

Step Five:
Back in Visual-Eyes, click the Reload Data tab at the top of the screen and the patient's file should be loading correctly again.

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