Knowledge Base
Visual-Eyes Knowledge Base
Help resources for Visual-Eyes end UsersSales and Training Resources
Used for the Chat Bot system
Recent Articles
Enabling Deletion Reason Prompt for Provincial Health Care Billings
Visual-Eyes provides a global setting to require users to enter a reason when deleting Provincial Health Care billings. Enabling this setting helps ensure accurate audit trails and standardized documentation across the practice. Prerequisites: Access ...Updating Lens Markup and Recalculating Base Prices
Updating Lens Markup and Recalculating Base Prices This article provides step-by-step instructions for updating lens markup values and recalculating base prices in Visual-Eyes. Administrators can use these steps to ensure that supplier pricing ...Book an Appointment with a Visual-Eyes Support Agent
This article provides step-by-step instructions on how to book a scheduled phone call with a Visual-Eyes support agent to discuss and resolve technical issues at a time that suits your schedule. Prerequisites Active Visual-Eyes account Description of ...How to Access Visual-Eyes Online Training Resources
Visual Academy provides all Visual-Eyes users with unlimited access to structured online training resources at no additional cost. All staff members can use this dedicated platform to enhance onboarding, master workflows, and stay informed as ...Configure Auto-Reply Messages in Visual Connect
Set up automatic text message responses for patients who contact your clinic through Visual Connect during and outside business hours. Prerequisites Admin account access in Visual Care Admin Portal Visual Connect enabled for your clinic Clinic hours ...
Popular Articles
Updating your Otto Catalog Pricing in Visual-Eyes to Match your Prices in Otto
We've made it easier to keep your Otto Catalog Prices up to date and consistent between Visual-Eyes and your Otto Store. Go into Catalog then click on Supplier under the Contact Lens column In the Supplier screen, select the Supplier in the left side ...Understanding Replication in Visual-Eyes
Replication allows multiple clinic locations to share patient data, settings, and inventory in real-time over an internet connection, creating a seamless experience across your practice. What is Replication? Replication is a program that applies ...Pre-Test Equipment Compatible with Visual-Eyes
Visual-Eyes supports direct integration with over 150 pre-test equipment models from major manufacturers including Canon, Huvitz, Nidek, Topcon, Reichert, and others. This reference list helps you verify whether your autorefractor, lensometer, ...How to Fix Patient Not Found Error Using RECALC Merge
If you encounter a "Patient not found" error, cannot edit a patient's file, or notice missing family information, use the RECALC process with the Merge option to refresh the patient database and restore access. Prerequisites Access to VE Admin ...Fixing the Locked By User Error
If you are receiving an error informing you that a part of Visual-Eyes is currently Locked by a particular User, , and even after the user exited out of Visual-Eyes the error is still appearing. To fix this error, you will need to log into VE Admin ...