Error when attempting to Update Visual-Eyes

After you run the Update Available your receive this error message,, close down Visual-Eyes and navigate to the area that is highlighted in the image, this location could be slightly different depending on your workstation, then copy the programs folder from it and the paste that into your Visual-Eyes folder, the location is the part before Installer_Bak folder. It should ask you to override the current programs folder, that is OK to do. Once it is done you should have the newest version of Visual-Eyes on the workstation.

• Related Articles

• Visual-Eyes User Manual (Updated 2022)

  Attached to this article is a copy of our current Visual-Eyes Manual.

• Fixing the Locked By User Error

  If you are receiving an error informing you that a part of Visual-Eyes is currently Locked by a particular User, , and even after the user exited out of Visual-Eyes the error is still appearing. To fix this error, you will need to log into VE Admin ...

• Set up permissions for 2 way texting within Visual-Eyes

  If you notice that the Text Px button is greyed out for some Users this is due to their user permissions for Visual-Eyes not being set to access the 2 way texting feature. You will need someone in your clinic with Owner access to go into VE Admin - ...

• Patient Not Found Error

  To fix the Patient not found error, may also be used for not able to edit a patient's file or family information is missing. Step one: Load up VE Admin and log in. Step Two: On the Main Tab click the RECALC Button Step Three: Uncheck all of the ...

• Sending Faxes within Visual-Eyes

  Faxing within Visual-Eyes using the GoTo Integration Send Faxes from Linking Invoice Exam Letters Rolodex Rx Orders Requirements Visual Connect or Lite GoTo Connect First Step You will need to log into your GoTo Admin Portal and in the Phone System ...