Error when attempting to Update Visual-Eyes

After you run the Update Available your receive this error message,, close down Visual-Eyes and navigate to the area that is highlighted in the image, this location could be slightly different depending on your workstation, then copy the programs folder from it and the paste that into your Visual-Eyes folder, the location is the part before Installer_Bak folder. It should ask you to override the current programs folder, that is OK to do. Once it is done you should have the newest version of Visual-Eyes on the workstation.

• Related Articles

• Visual-Eyes User Manual (Updated 2022)

  Attached to this article is a copy of our current Visual-Eyes Manual.

• Fixing the Locked By User Error

  If you are receiving an error informing you that a part of Visual-Eyes is currently Locked by a particular User, , and even after the user exited out of Visual-Eyes the error is still appearing. To fix this error, you will need to log into VE Admin ...

• Set up permissions for 2 way texting within Visual-Eyes

  If you notice that the Text Px button is greyed out for some Users this is due to their user permissions for Visual-Eyes not being set to access the 2 way texting feature. You will need someone in your clinic with Owner access to go into VE Admin - ...

• Visual Book: How to Limit Bookings to New and/or Existing Patients (Flex Only)

  For Flex layout only, Visual Book practitioners can limit whether new and existing patients are allowed to book under their calendar. This setting provides control over patient booking permissions at the practitioner level. Prerequisites Visual Book ...

• How to Access Visual-Eyes Online Training Resources

  Visual Academy provides all Visual-Eyes users with unlimited access to structured online training resources at no additional cost. All staff members can use this dedicated platform to enhance onboarding, master workflows, and stay informed as ...