Email Campaign not reaching most patients
This article helps you diagnose and resolve issues with low campaign reach by checking campaign configuration, consent settings, and patient email data.
This article helps you diagnose and resolve issues with low campaign reach by checking campaign configuration, consent settings, and patient email data.
Check Campaign Details
- Click Details on the campaign.
- Check the counts for the campaign blast.
Common Issues
Missing Subject Line
Issue: Campaign has no subject line. The system refuses to send the email and it appears as an error in the communication log.
Fix: Add a subject line to the campaign. The campaign should not save without a subject, but this has occurred in isolated cases.
Consent Failures
Issue: All emails fail the consent check.
Fix:
- Check the campaign types.
- If you copied an old emergency campaign and are no longer in emergency mode, patients will fail the consent check.
- Check the ignore implied settings.
- When ignore implied is checked, it requires that the patient have both deliberate email consent and a matching can send checked. This problem is especially common with converted clinics, as their patients frequently do not have can-sends set properly.
- When ignore implied is checked, it requires that the patient have both deliberate email consent and a matching can send checked. This problem is especially common with converted clinics, as their patients frequently do not have can-sends set properly.
No Email Failures
Issue: Most failures are marked as "no email".
Fix: Email support@visual-eyes.ca as they will need to perform background updates.
Potential Number is Zero (Mailout Export)
Issue: The potential number is 0 for a mailout export.
Fix: Email support@visual-eyes.ca as they will need to perform background updates.
Related Articles
- Managing Campaign Consent Settings
- Creating and Scheduling Campaigns
- Understanding the Communication Log
Always verify campaign settings and consent requirements before contacting support. Most campaign reach issues stem from consent configuration or missing patient data.
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